Returns & Exchanges
We take pride in our artisanal craftsmanship and want you to love your purchase. If you are not completely satisfied with your handmade bag or accessory, we offer returns and exchanges within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization and prepaid shipping label.
Secure the Items
Place the unused item in its original packaging, ensuring all tags and protective dust bags are included to prevent damage during transit.
Ship the Package
Affix the provided return label to your package and drop it off at any authorized carrier location or schedule a pickup.
Quality Inspection & Refund
Once our artisans inspect the item to ensure it is in its original condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing